At 9kiss, we take every aspect of your privacy seriously. This Privacy Policy sets out in detail how we collect, use, store, and protect your personal data as a member of our platform. It also explains your rights as the owner of that data. Please take a moment to read through it — because your privacy is our responsibility.
Quick Summary: We only collect the data we need, we don't sell it to third parties for marketing purposes, and you can request deletion of your data at any time. It's that simple.
9kiss ("we", "our platform") is an online entertainment platform operator serving users in Malaysia. We are fully committed to protecting the privacy and personal data security of every member who uses our platform.
This Privacy Policy is drafted in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia, and to clarify our practices regarding the processing of personal data you share with us when using our services 9kiss – whether via our website, mobile app, or any of our official communication channels.
By registering and using the platform 9kiss, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of your data.
Core Privacy Principles of 9kiss: Minimal collection, purpose-driven use, limited retention, maximum security, and full control in your hands as the data owner.
9kiss only collects data that is strictly necessary to provide our services to you. The following are the categories of data we collect:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Identity verification (KYC), fund withdrawals |
| Contact Information | Malaysian phone number, email address | Account communications, security notifications |
| Financial Information | Payment methods, transaction history in MYR | Deposits, withdrawals, fraud prevention |
| Usage Data | Login activity, games played, session duration | Account security, product improvements |
| Technical Data | IP address, device type, web browser | Security, fraud prevention, debugging |
| Communication Data | Customer support chat records | Service improvements, complaint resolution |
Note Regarding Sensitive Information: 9kiss does not collect sensitive data such as health information, religious beliefs, or political views. Copies of identity documents (such as MyKad) are only requested when required for KYC verification during fund withdrawals, and are stored with full encryption protection.
Personal data collected from you is used solely for legitimate and necessary purposes related to the services 9kiss. We do not use your data for any other purpose without your consent:
9kiss does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are limited circumstances in which we may need to share your data:
Every third party we work with is required to sign a data confidentiality agreement and comply with the data protection standards set by 9kiss – at no lesser standard of protection than what we provide to you.
9kiss continuously invests in industry-standard data security infrastructure to ensure your information remains protected at all times. Our security measures include:
Shared Responsibility: While 9kiss implements industry-leading technical security measures, the safety of your account also depends on your own actions — including keeping your password confidential and avoiding access from unsecured public WiFi networks.
Platform 9kiss uses cookies and similar tracking technologies to enhance your experience. Here are the types of cookies we use:
You can manage cookie usage through your web browser settings. However, disabling essential cookies may significantly affect the functionality of the 9kiss platform.
Under Personal Data Protection Act 2010 (PDPA) Malaysia, you have important rights regarding your personal data held by 9kiss:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 working days.
If your data is inaccurate or incomplete, you have the right to request a correction. Please contact our support team with the relevant supporting documents.
You may request the deletion of your personal data, subject to our legal obligations to retain certain financial records.
You may withdraw your consent to marketing communications at any time via your account settings or by contacting our support team.
In certain situations, you have the right to object to how we process your data if it conflicts with your interests.
You may request your data in a machine-readable format for transfer to another platform as needed.
To exercise any of the above rights, please contact us by email at privacy@9kiss.click or via our live chat support. We will respond within 14 working days.
9kiss only retains your personal data for as long as necessary for the purposes outlined in this Privacy Policy, or as required by Malaysian law:
Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you.
9kiss may update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or feedback from our members.
When material changes are made to this Privacy Policy, we will notify you via:
The "Updated" date at the top of this page reflects the date this Privacy Policy was last modified. Your continued use of the platform 9kiss after the changes take effect will be considered your acceptance of the amended policy.
This Privacy Policy was last updated on 1 January 2026. We recommend checking this page periodically to stay up to date.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
For specific enquiries about your data:
privacy@9kiss.clickLive support available 24/7:
Chat on the 9kiss platformFor general enquiries about 9kiss:
support@9kiss.clickData requests answered within:
14 working daysThese aren't just words – these are the concrete steps we take to protect your privacy.
The 9kiss platform operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) – the country's primary data protection legislation. This ensures your data is safeguarded by a robust legal framework.
From the moment you enter your password to the point your financial data is processed via DuitNow or Touch 'n Go – every piece of data is protected by 256-bit SSL encryption that cannot be broken by unauthorised parties.
You can access, correct, or request deletion of your data at any time. Want to withdraw your marketing consent? It's simple – do it directly from your 9kiss account settings in just seconds.
9kiss has never sold, rented, or traded our members' personal data to any third party for their marketing purposes, and we never will. Your data belongs to you – it is not a commodity for our business.
9kiss's data protection systems are regularly reviewed by independent cybersecurity experts who assess and test our infrastructure, ensuring your data protection stays current against the latest threats.
Unlike many other platforms that provide privacy policies only in English and filled with legal jargon, 9kiss offers clear, easy-to-understand privacy information in Bahasa Melayu for all Malaysian members.
Now you know how we protect your data. Register today and enjoy the best of Malaysian entertainment – football, badminton, Live Casino, e-sports and more – with easy deposits via TNG, DuitNow, GrabPay and a 150% welcome bonus!